T&Cs
Mia Atelier – Terms & Conditions
Travienna Family Trust trading as Mia Atelier (“we”, “us”, “our”) provides made-to-order, made-to-measure, and bespoke bridal garments. By engaging our services, you (“you”, “your”, “the client”) agree to the following terms.
1. Formation of Agreement
A binding agreement is formed upon:
a. Acceptance of the invoice and signed agreement
b. Verbal confirmation of your order, followed by commencement of services
We recommend reviewing these Terms & Conditions prior to proceeding.
2. Communication
Our preferred method of communication is email via info@miaateliers.com
While we may communicate via phone, in person, or messaging platforms, any decisions, approvals, or changes must be confirmed in writing via email to be considered valid.
We are not responsible for miscommunication where confirmation has not been provided in writing.
3. Our Services
We provide services with due care, skill, and in accordance with industry standards for designer bridal garments.
Our services are structured across three pathways:
Made to Order (MTO)
Garments are produced to the closest standard size based on your measurements, using existing designs.
Made to Measure (MTM)
Garments are produced to your individual body measurements and proportions, including adjustments such as length and fit refinement. Designs are based on existing silhouettes.
A 15% surcharge and additional fees for design changes apply.
Bespoke
A fully custom design process developed from concept, including sketches and fittings.
4. Scope of Work
MTO and MTM pricing relates to the production of the gown itself, including construction to the selected size or measurements and standard fit refinement during production.
A garment is considered complete upon production. Any further refinements required once worn constitute post-production alterations.
5. Alterations
Final alterations are not included in the base pricing for Made to Order or Made to Measure unless explicitly stated.
This includes:​
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Post-production fit adjustments
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Any changes required after completion
These are considered post-production alterations and incur additional costs.
6. Design Changes
Design changes are limited and subject to approval.
More substantial design changes are only available under Made to Measure (Tier II) or Bespoke and may incur additional costs.
7. Client Responsibilities
You agree to:
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Provide accurate measurements
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Attend fittings
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Confirm decisions promptly
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Provide shoe height and relevant details where required
8. Fittings & Acceptance
You have 3 business days to raise any concerns after receiving your gown. After this, the gown is considered accepted.
9. Timelines
We aim to meet agreed timelines. Delays may occur due to external factors.
Priority orders (under 5 months) incur a $400 non-refundable fee.
10. Payments
Payments are required as per invoice. Prices exclude GST unless stated.
Late payments may delay production.
11. Cancellations
Orders cannot be cancelled once production has commenced, except as required under Australian Consumer Law.
12. Liability
We are not liable for minor variations. Liability is limited under applicable law.
13. Use of Work
We may use imagery of garments for portfolio and promotional purposes.
14. Governing Law
This agreement is governed by the laws of Victoria, Australia.