RETURNS & EXCHANGES
Urgent Order Dresses
As your requested date is sooner than the standard timeframe (12 weeks lead time) , we are unable to offer returns or exchanges on urgent Made-to-Order bridal items. We do not take responsibility for any adjustments or alterations needed to be made on your gown (unless it is a genuine manufacturing fault). Once your measurements are locked-in, you will be unable to cancel you order as the gown will have gone immediately into production. You will not be subject to any refund.
Made to Order Dresses
As your dress is made especially for you to your dress size and height, we are unable to offer returns or exchanges. All items undergo high-grade professional quality control to ensure fabrics and manufacturing
are of the highest standard. In the unlikely circumstance your dress does not fit you, you must express any concenrs and changes required in your final fitting session, we will try our best to alter to meet your requirements. If you have lost or gained weight, we recommend contacting us as soon as possible. If you wish to cancel your order before locking-in your measurements, the cancellation fee will be applicable.
The cancellation fee $300 AUD of administration, design draft, pre-production and pattern preparation associated with your order. Once your measurements are locked-in, you will be unable to cancel you order
as the gown will have gone immediately into production.
Standard sizing off the rack dresses
You may exchange your ready-to-wear purchase subject to adherence to these terms for either an exchange or credit note. Exchanges are accepted within 7 days of you receiving your garment. Items must be in original condition free of makeup, marks and stains, and must not have been worn, altered or washed. Any tags must remain in place. Please try on the gown after a shower to avoid contact with moisturiser, deodorant or makeup. Additionally, please try on your gown on clean, carpeted or tiled flooring. All items will undergo further quality control upon receipt of the item. Exchanges/credit notes are only available after the items have passed quality control.